18:18 21 Sep 20
Grayson’s service was professional and courteous and friendly all at the same time. We are so appreciative of the quick work they did getting our AC system replaced when needed and the window units they provided for us to use to keep us from overheating! I would highly recommend them!!!
16:48 21 Sep 20
Chase Deakle came out serviced our unit answered all questions was quick and informative. I would highly recommend.
Susan Nelson Pickard, APR
17:22 19 Sep 20
We have used another local HVAC company for 11 years and had grown increasingly frustrated with their customer service and maintenance of our home systems. After waiting weeks to have our new generator installed, through two hurricanes and three days of unexplained missed appointments, we finally overcame inertia and our skepticism that any HVAC company would be any better and switched to Grayson. What a remarkable difference! Chase showed up on a Saturday when he said he would, explained the problem (which was thankfully small and inexpensive -- a phenomenon that never occurred with the other company) and fixed the issue. He was pleasant, professional and efficient, but took the time to make sure we understood the problem and solution. We've had the same experience discussing our generator needs with the pros at Grayson. Not only have they communicated well and educated us on generator-related issues, they communicated with each other which indicates a well-managed company. At the risk of sounding corny, dealing with the people at Grayson has been a breath of fresh air.
21:00 16 Sep 20
Just wanted to say thank you for a fast response even the day after Hurricane Sally to get us up and running on our in-house generator that was installed recently. It was a minor repair but mostly appreciated. Really appreciated the quick follow through and professionalism.
17:04 06 Sep 20
Grayson is a company that stands behind their products 100%. I would like to thank the owner, Will, Andrew and Travis for solving the problem we had with our system. They are the best!
20:57 05 Sep 20
Fast, Friendly Service, will definitely call again when needed!
20:53 04 Sep 20
23:22 02 Sep 20
I was highly impressed by the service delivered from beginning to end with Grayson Heating and Air. You can't go wrong using them! Below is a more in-depth account of my experience.---------------------------------------------I called on a Monday. The two ladies in the office, Carolyn and Tracy, were extremely attentive and thorough answering my questions when I called the office.They were able to get Will Whiting out to my house the very next day on Tuesday afternoon to take a hands on look at my AC system situation. The entire time he was out of his van he took every precaution necessary to ensure mine and his safety with the "COVID situation" going on. He got me a range of estimates for repairing and or replacing my system by the next morning on Wednesday. The estimate was spot on. We had gotten a quote for one of the things that Will quoted us a few months prior and he was right in that same range so I knew the prices were fair.Once my wife and I determined what we wanted to do, I got back in touch mid-day Wednesday with Will and he got us set up for a Friday installation.In this day and age, most companies give you a 4 hour window of arrival and you sit and wait for their people to show up. Grayson gave us solid accurate times of arrival and came exactly when they said they would.The install team that came on Friday were super nice and respectful of my wife and 3 month old. Andrew. Travis, and Donald all made sure that my wife knew when they were coming down the stairs or in and out of the house. They took every precaution to protect my property and protect us while they were here given the ongoing "COVID Situation".The system is performing exactly like we were told. The house was already cooling off within hours of the system being activated. Our temperature has stayed exactly where we set it. There are no "hot and cold" spots, it's consistent throughout the house.The best part of all? The savings on our power bill. It has been almost a week since the system was installed. Every single day since, Alabama Power is reporting our usage has dropped $5 a day. The system is going to be saving us close to $150 or more a month off our power bill! I'll be certain to tell anyone I know needing HVAC to call Grayson Heating and Air! Thanks Guys and Gals!
14:50 13 Aug 20
We had to call on a Friday evening when our a/c went out. It was about 8:30 pm. Grayson A/C responded immediately. The service technician called and was on his way and by 10:30 pm our a/c was up and running. We have had excellent service, response and quality work and equipment for over 10 years with Grayson a/c. To Will, thanks so much for the great job!!
Ann Falck Bell
16:34 01 Jul 20
Grayson does a great job providing service on heating and a/c.. Donald serviced my a/c today and did a really great job! I highly recommend Grayson and also Donald!
15:42 26 Jun 20
Will Whiting installed 2 Reme-Halo units today. He is really professional & knowledgeable. I have much confidence in his skill.....the air in my home is fresher already!
12:07 21 Jun 20
On 6/19/20 Billy and Garrett came out to install my new AC unit. They did an amazing job! Very professional and kind. My new unit runs perfect and looks amazing! Thanks guys!! I am very happy with the service provided!
15:36 19 Jun 20
great dependable service.
22:08 15 Jun 20
Over The Top Experience!On Friday, I inquired about possibly getting a more energy efficient unit due to mine being 20 years old. Richard came out and gave me several different options to weigh. They told me they could install it as early as Monday! I ended up going with the infinity system. This thing is a BEAST! Grayson Air Conditioner gave me everything I asked for with no gimmicks! I asked if it were possible to complete in one day, and they made it happen! They also blew in 16 bags of insulation in my attic, which before was almost non exsistent! I would say they are an honest group of guys, and would recommend them over and over again. The quality of service is impeccable! Thanks for everything!
15:09 02 Jun 20
Today 6-2-20 Andrew and Chris came by and replaced the coils on my inside unit. They were very friendly and professional. They did a great job. I have used Grayson for the last 30 years and they have always done a great job. I highly recommend them to anyone who needs air conditioning service in Mobile.
02:34 15 May 20
Service today was great! Same day problem resolved at an affordable price. Great customer service with the schedulers, prompt service, and the technician Chase was great. Has a cool name as well. Thanks!
22:37 08 May 20
The techs did a great and professional job installing our new a/c unit. They picked up and cleaned after themselves. They were nice and polite and everything was setup and explained well. Thank you for a job well done
Cindy Hastings Andrews
21:06 03 May 20
A big Thank You to Grayson Air Conditioning! My air went out unexpectedly on Wednesday, Will Whiting was out within an hour. Unfortunately, I needed whole new system; our Carrier unit was now in its 15th year. Will was great in discussing all my options and offering solutions to my setup. Carolyn in the office assisted me with the setup and Tracy helped me very quickly go through the financing. Grayson was able to come out next morning on Thursday to do the replacement. Andrew did an amazing job with the install and helping me setup the mobile app option. All employees were very professional, had a full crew here and they were able to knock it out in one full day. Owner, Richard even stopped by to check on the progress and make sure we were happy. A/C in this area is a necessity and it's refreshing that Grayson does not take advantage of you in a tough situation. Highly recommend!