Home » Reviews
Olga Dronova Liles
18:41 09 Apr 20
We always have positive experiences with Grayson people. Today we were very impressed with Chase. He came to do a routine inspection, managed to unplug a drain line on one of our AC units. He turned us on Ecobee 5 and we had him install two of them the same day. He did a very thorough job setting our new ecobee thermostats up and connecting them to our cell phones. He is very friendly and professional. Thank you!
Sarah Madden
16:40 04 Apr 20
Last year I called Grayson to service my ancient AC/Furnace. About a month ago I hired them to replace it with a brand new one. I truly wish every service company was like this. Extremely friendly and professional both times, from the front desk, to my advisor Will, and down to the techs that came out and installed the new unit. Tracey at the front desk went above and beyond to help me, and explain to me the differences in the units to purchase, as well as a service man was there to jump in also help describe them and how they work and their benefits. I will never go with another HVAC company. Grayson is where I will stay and I will forever recommend them to anyone in need. Thank you all soooo much!
I have been a Grayson customer for over 20 yrs and during that time I replaced pieces and parts of our home HVAC system as they would break. This year it was time to replace my entire, aging system. Peter came out and spent some time with me going over different equipment and system options and provided price quotes. Once I selected the option I wanted, I called and scheduled the installation. Chris, Billy and Donald came out early on 3/19/2020 . They took some time to explain all the work to be accomplished and how they would go about performing it safely. They worked safely and efficiently to get everything installed and working by day's end. I did a final walk through with Chris and was very impressed with the quality of the installation, as well as the fact they had that left me with no clean-up tasks! The system has been working great. Thanks Grayson.
Pauline Glen
01:25 02 Apr 20
We had a new furnace installed on March 31 2020. The techniciansBilly and Chris were on time and did a professional job. They madeSure my system was working ok and explain every thing to me. WouldAbsolutely recommend Grayson Air Conditioning Harry Glen
John H Leech Sr.
22:53 30 Mar 20
We have used Grayson for our maintenance contract for several years. We recently lost our compressor and opted for a new system from Carrier. The technicians who installed it were knowledgeable, efficient and friendly. They answered all our questions, handled all issues with professionalism and patiently introduced us to the new technology. The system has been in service for a week and we could not be more pleased. We recommend them highly.
Zara Damara McLaughlin
20:55 26 Mar 20
My husband and I moved into our home about a year and a half ago, and a Grayson system was already in the home. We decided to go ahead and get serviced by the company to maintain the best results for our HVAC system. Ever since we have had amazing customer service, everything has ran smoothly and we didn’t feel over charged or pressured into anything we didn’t need. We had Garret come by today to service our system and he was very polite, professional, thorough and quick! Definitely look forward to working with Garret and Grayson again in the future! Thank you for amazing customer service and all around a great system!
Judi Prickett
12:41 26 Mar 20
Will came out yesterday for my semi annual "check up" As always he was personable and professional. Tweaked a few little things and I am good to go for another six months. I have been a Grayson company for many years and expect to be for many more.
Nancy Harrison Hewett
00:07 21 Mar 20
My parents built this house in 1969 and as far as I know Grayson Air is the only service that has ever serviced the air and heating in this house. The service personnel has always been very professional and informative in every way. Will sold me the most recent and Billy and Travis installed the unit and Chase came out and set up the eco bee thermostat and helped me program to my phone and wifi. I most appreciated Chase's patients with me since I'm not very techy and I couldn't find my password. what can I say, I'm "old". Thanks for all your hard work!!!
Susan Bible Wells
23:07 20 Mar 20
I love Grayson AC! I bought a new heat pump approx 18 months ago and had a great experience. I had to have some warranty work done and they were quick and on the spot. Will is my serviceman and I cannot say enough good things about him. I also decided to have a Reme-Halo air purification system installed. Will is awesome, Grayson AC is awesome.
Charles Bell
19:37 06 Mar 20
Garrett Austin came today to do a bi-yearly maintenance check. He was phenomenal. He arrived a little early but checked with me first, showed me what he was doing, showed me how to better keep my system clean and functional year round. Set me up with a year of filters, and cleaned up everything. I could not be happier with the service I received from him.
yvette jones
21:55 18 Feb 20
Pamela Roesch
16:38 14 Feb 20
On 2/14/20 Donald and Garrett came to service my units. They both went way above the call of duty in their professionalism, competence and courtesy. I would highly recommend Grayson Air to anyone based on my experience with Donald and Garrett today. Thank you!!!
deborah beaty
17:07 30 Jan 20
We have a very old unit. Will was so very patient and knowledgeable about the problems we were having. He even answered my questions after hours! Super professional team!
Lynn Carroll
15:27 25 Jan 20
Friendly, prompt and excellent service!Highly recommend.👍👍👍
Tanya Hunt
17:10 23 Jan 20
I recommend Grayson Air for all AC/Heat needs. Will and Garrett visited me yesterday and were patient, thorough and very knowledgeable. I could tell they were more concerned with identifying the problem(s) and giving me honest solutions than getting out in under an hour. We will have a service agreement with them till the end of time. Thanks for being awesome!
Marsha Gottlieb
20:29 16 Jan 20
Great experience with this company! My sister called them for me after my local AC company had given me an outrageous quote after finding mold in my current AC system. Peter came out almost immediately and after reviewing and inspecting my 2 systems came up with a more reasonable plan and discussed it with me thoroughly and provided a written quote. He then contacted a company that will clean the vents for me. The technicians that came out the next day to make adjustments in my current system were excellent, keeping me informed of their progress and then reviewing all the work they had done, making sure I was aware of other potential costs and getting my upfront approval. They also cleaned up and left my home looking great after. I now have UV lights installed and have moved my annual service contract to this excellent company. There are still good, honest companies out there-or at least 1!Thank you Grayson!
Alan Hobbs
23:29 13 Jan 20
This is the kind of company I want to deal with. Very professional

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