Reviews






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Mike Wall
14:49 06 Nov 20
A. A.
20:06 05 Nov 20
Tech Joey P. Texted me about 30 minutes prior, which I appreciate. On time and he was very thorough with biannual maintenance contract I have with Grayson. Excellent work. He found a bad capacitor and changed it out, which can save u a lot of money before burning up motor/compressor. He explained all and allowed me to see the maint he did. Found him to be very knowledgeable and was courteous and professional. Would recommend Grayson as I have had them for a few years now and you develop a relationship with them. Thank you Joey!
Barbara Burckhartt
11:49 31 Oct 20
Charles Bell
19:30 19 Oct 20
Chase Deakle came today to do a bi-yearly maintenance check. He was phenomenal. He arrived a little early but checked with me first, showed me what he was doing, showed me how to better keep my system clean and functional year round. I could not be happier with the service I received from him.
Diana Leggett
18:18 21 Sep 20
Grayson’s service was professional and courteous and friendly all at the same time. We are so appreciative of the quick work they did getting our AC system replaced when needed and the window units they provided for us to use to keep us from overheating! I would highly recommend them!!!
Jeff Blanchard
16:48 21 Sep 20
Chase Deakle came out serviced our unit answered all questions was quick and informative. I would highly recommend.
Susan Nelson Pickard, APR
17:22 19 Sep 20
We have used another local HVAC company for 11 years and had grown increasingly frustrated with their customer service and maintenance of our home systems. After waiting weeks to have our new generator installed, through two hurricanes and three days of unexplained missed appointments, we finally overcame inertia and our skepticism that any HVAC company would be any better and switched to Grayson. What a remarkable difference! Chase showed up on a Saturday when he said he would, explained the problem (which was thankfully small and inexpensive -- a phenomenon that never occurred with the other company) and fixed the issue. He was pleasant, professional and efficient, but took the time to make sure we understood the problem and solution. We've had the same experience discussing our generator needs with the pros at Grayson. Not only have they communicated well and educated us on generator-related issues, they communicated with each other which indicates a well-managed company. At the risk of sounding corny, dealing with the people at Grayson has been a breath of fresh air.
Neal Price
21:00 16 Sep 20
Just wanted to say thank you for a fast response even the day after Hurricane Sally to get us up and running on our in-house generator that was installed recently. It was a minor repair but mostly appreciated. Really appreciated the quick follow through and professionalism.
Clay Larroy
17:04 06 Sep 20
Grayson is a company that stands behind their products 100%. I would like to thank the owner, Will, Andrew and Travis for solving the problem we had with our system. They are the best!
Jason Steward
20:57 05 Sep 20
Fast, Friendly Service, will definitely call again when needed!
Amanda BREWTON
20:53 04 Sep 20
Donald Crawford
23:22 02 Sep 20
I was highly impressed by the service delivered from beginning to end with Grayson Heating and Air. You can't go wrong using them! Below is a more in-depth account of my experience.---------------------------------------------I called on a Monday. The two ladies in the office, Carolyn and Tracy, were extremely attentive and thorough answering my questions when I called the office.They were able to get Will Whiting out to my house the very next day on Tuesday afternoon to take a hands on look at my AC system situation. The entire time he was out of his van he took every precaution necessary to ensure mine and his safety with the "COVID situation" going on. He got me a range of estimates for repairing and or replacing my system by the next morning on Wednesday. The estimate was spot on. We had gotten a quote for one of the things that Will quoted us a few months prior and he was right in that same range so I knew the prices were fair.Once my wife and I determined what we wanted to do, I got back in touch mid-day Wednesday with Will and he got us set up for a Friday installation.In this day and age, most companies give you a 4 hour window of arrival and you sit and wait for their people to show up. Grayson gave us solid accurate times of arrival and came exactly when they said they would.The install team that came on Friday were super nice and respectful of my wife and 3 month old. Andrew. Travis, and Donald all made sure that my wife knew when they were coming down the stairs or in and out of the house. They took every precaution to protect my property and protect us while they were here given the ongoing "COVID Situation".The system is performing exactly like we were told. The house was already cooling off within hours of the system being activated. Our temperature has stayed exactly where we set it. There are no "hot and cold" spots, it's consistent throughout the house.The best part of all? The savings on our power bill. It has been almost a week since the system was installed. Every single day since, Alabama Power is reporting our usage has dropped $5 a day. The system is going to be saving us close to $150 or more a month off our power bill! I'll be certain to tell anyone I know needing HVAC to call Grayson Heating and Air! Thanks Guys and Gals!
Philip Cusa
14:50 13 Aug 20
We had to call on a Friday evening when our a/c went out. It was about 8:30 pm. Grayson A/C responded immediately. The service technician called and was on his way and by 10:30 pm our a/c was up and running. We have had excellent service, response and quality work and equipment for over 10 years with Grayson a/c. To Will, thanks so much for the great job!!
Cecil Bolton
20:26 11 Aug 20
Andrew and Billy were very polite and professional. They did not rush, taking care of every detail, and did the job right.Carolyn actually lent me a couple of window units to get us through the weekend before our appointment.I work with a lot of people and will recommend Grayson whenever I can.
Marcy’s Toy Adventure
14:27 08 Aug 20
Will came out promptly on a Saturday to get our a/c unit up and running again. Have been a Grayson customer for years and will continue to be because of their excellent service.
JU K
17:35 19 Jul 20
vance smith
00:26 18 Jul 20
I just had my more than 20 year old central air conditioning and gas furnace replaced with a new upgraded "21st century" variable 5 speed system. After the installation, there was an immediate noticeable difference in the rapid cooling power of the new system (we knew that part). Andrew and Billy (the air techs installing the system) were exceptional, pleasant, and conscientious workers. Outstanding attitudes and ability to quickly and efficiently complete the project. I was happy that they took time answer all my concerns and questions about the new system from start to finish.I could see that these guys care about about the quality of their work. And they payed attention to my family's specific home improvement needs. I am very pleased. And I am looking forward to lower power bills and a comfortable home where my family can live and work. Super job.Vance
The Brodez
17:54 17 Jul 20
Ben Hadley
23:37 08 Jul 20
I've been using Grayson for over 2 years now and each experience has been exceptional. I signed up for the Maintenance plan and Garrett was the technician that came out. He was very professional and thoroughly explained everything that was done. Made suggestions which led me to having the UV light installed to help with air quality. I highly recommend Grayson and hope that you're lucky enough to get Garrett as your tech!
Lee Calametti
14:25 04 Jul 20
Long overdue review... but we have been using Grayson for our home and each time, they are kind, considerate and thorough. It helps tremendously knowing you can trust a family business to treat you and yours like their own. Chase has been our technician at our home and my mother’s. He is exceptional, honest, dependable and an expert in his field.
Barbara Sweatt
01:10 04 Jul 20
I had to have a completely new unit installed. The service I received was impeccable. Richard handled the initial Service call and quoted price, Tracy helped me thru the financials, Chris and Bill were my installers and Chase helped Tracy and I thru the computer maze! All of the team was professional, friendly, courteous and knowledgeable. I would recommend Grayson, hands down, to handle your needs. What could have been a stressful situation turned into a good experience.
Chrissie Sells
12:19 03 Jul 20
💯💯 TOP NOTCH SERVICE!💯💯After having them 30 years in Mobile and my entire family uses them!Their quarterly check on HVAC💨💨 systems is WONDERFUL! Did you know there's a place in all units that a capful of bleach is supposed to be put?! It keeps black mold and other harmful pathogens from the inside unit!! Along with the quarterly contract costly repairs, parts, labor and service calls for maintenance are offered at DISCOUNTED PRICES. HIGHLY-QUALIFIED techs come out to inspect the HVAC every season making sure everything is in order and working just fine! I have had my current unit for 14yrs now. Maintaining it with their services you know if there's a problem before there's actually a problem!HVAC doctors that come out with a smile and knowledgeable about everything related- inside and outside units, air filter checks and with a few tricks of the trade they keep systems running optimally and for a longer lifespan. Because they inspect and adjust settings my power bill has been consistent and LOWER than before using them! Who doesn't like saving money and knowing what to expect?! I sure do!!!Thank you Grayson for the hard work that has kept my cheapo Adams builder grade AC in PERFECT SHAPE- long outliving almost every other in the neighborhood, even the newer ones!I like it ARTIC COLD here in Mobile, AL in my 1200 ft² home. I pay roughly $120/mo for power with AC set to 70. They're working some kind of magic for my bill to stay that low with it running constantly.Again, I can't praise them enough! Sad thing is that Thomas retired... and he's sorely missed after over 20yrs seeing him 4× a year!!THANK YOU!SELLS, WARNER'S- ×2households, and NIX families. We appreciate you!
Ann Falck Bell
16:34 01 Jul 20
Grayson does a great job providing service on heating and a/c.. Donald serviced my a/c today and did a really great job! I highly recommend Grayson and also Donald!
Jordan Blount
19:17 27 Jun 20
I highly recommend this company , they answered my call and was very efficient coming to my house and fixing my problem . Chase is a really nice guy and was very helpful !
Prudence Booker
15:42 26 Jun 20
Will Whiting installed 2 Reme-Halo units today. He is really professional & knowledgeable. I have much confidence in his skill.....the air in my home is fresher already!
alateacher
16:15 24 Jun 20
Always appreciate Garrett’s thorough explanations and help! He’s friendly, knowledgeable, and professional. I’ve had nothing but positive experiences with Grayson over the years.
Kristie Horn
12:07 21 Jun 20
On 6/19/20 Billy and Garrett came out to install my new AC unit. They did an amazing job! Very professional and kind. My new unit runs perfect and looks amazing! Thanks guys!! I am very happy with the service provided!
T.A. Delk
15:36 19 Jun 20
great dependable service.
Garrett Rhoades
22:12 15 Jun 20
Over The Top Experience!On Friday, I inquired about possibly getting a more energy efficient unit due to mine being 20 years old. Richard came out and gave me several different options to weigh. They told me they could install it as early as Monday! I ended up going with the infinity system. This thing is a BEAST! Grayson Air Conditioner gave me everything I asked for with no gimmicks! I asked if it were possible to complete in one day, and they made it happen! They also blew in 16 bags of insulation in my attic, which before was almost non exsistent! I would say they are an honest group of guys, and would recommend them over and over again. The quality of service is impeccable! Thanks for everything!
Garrett Rhoades
22:08 15 Jun 20
Over The Top Experience!On Friday, I inquired about possibly getting a more energy efficient unit due to mine being 20 years old. Richard came out and gave me several different options to weigh. They told me they could install it as early as Monday! I ended up going with the infinity system. This thing is a BEAST! Grayson Air Conditioner gave me everything I asked for with no gimmicks! I asked if it were possible to complete in one day, and they made it happen! They also blew in 16 bags of insulation in my attic, which before was almost non exsistent! I would say they are an honest group of guys, and would recommend them over and over again. The quality of service is impeccable! Thanks for everything!
Nancy Ellison
20:41 11 Jun 20
Dolphin Line has been very pleased with our service. Garrett is our usual tech and not only does he have a magnificent red beard, he is extremely knowledgeable and solved a huge issue we have been having with air quality. He installed UV lights in our duct work and I no longer have to take Sudafed every day to be able to stay at work, which is good and bad, haha! I thought I would have to take it for the remainder of my career, but I am feeling much better and the effects were within a 48 hour period! Thank you!!!
Robert Thomas
14:09 10 Jun 20
Very good and quick response... fixed very quickly....
DON GOEKE
19:41 05 Jun 20
We highly recommend Grayson and Garrett Austin our tech for the semiannual inspection and installation of an ultraviolet germicidal lamp system. Garrett was equipped with mask, gloves, booties and a respectful attitude regarding keeping us and our home safe during Covid 19. He was prompt, knowledgeable, courteous, thorough and a great communicator.Customers since 1999. Don and Margaret Goeke
Pam Roesch
17:46 04 Jun 20
Today Chase serviced 4 units for us....2 at my house and 2 at my parents' house. He was prompt, respectful, courteous and professional, in addition to being very knowledgeable and thorough. I have found Peter Grayson and his team to be standouts in the HVAC business and would not hesitate to highly recommend their services to anyone. Thanks again, Chase, for your help today!
Pamela Roesch
17:42 04 Jun 20
On 2/14/20 Donald and Garrett came to service my units. They both went way above the call of duty in their professionalism, competence and courtesy. I would highly recommend Grayson Air to anyone based on my experience with Donald and Garrett today. Thank you!!!
Eddie Gamble
00:42 03 Jun 20
Can’t say enough about this company. The best in Mobile. I highly recommend Chase he is awesome.
Sharon McBride
22:14 02 Jun 20
I was very impressed with the entire experience. My technician was Garrett, he was very knowledgeable, professional and efficient. I have no complaints and would highly recommend Grayson's to anyone.
Sherwood Harrison
15:09 02 Jun 20
Today 6-2-20 Andrew and Chris came by and replaced the coils on my inside unit. They were very friendly and professional. They did a great job. I have used Grayson for the last 30 years and they have always done a great job. I highly recommend them to anyone who needs air conditioning service in Mobile.
Devin Roberson
20:02 01 Jun 20
Called about unit, and they were here within 2 hours. Great service and super nice. Definitely will stay with these guys for all future needs.
Sonia Stone
21:19 31 May 20
I just had the summer inspection of my 15 year old Heat/AC unit by the very polite and efficient technician Garrett on Tuesday, May 26. He serviced the unit, and explained why a $2,000 part needed replacement. Garrett took the time discuss my two options: replace the costly part on an outdated unit or consider a new one. He also mentioned that Grayson offers monthly payment plans with no interest for a new unit. I told him I would let him know the following day. When I called him, he scheduled the installation for the next day.The following morning, team Chris and Billy called to let me know they were heading my way. They were a courteous and excellent team! By the way, Mr. Grayson also dropped by during the installation. I highly recommend Grayson Air Conditioning!
Bob F
12:24 17 May 20
We recently decided to upgrade our old HVAC system. Donald provided us excellent, detailed information on our options and set everything up very smoothly. The installation was done by David S and Andrew. They were on time, professional, and clearly took pride in their work. I highly recommend Grayson.
Chase Calcagni
02:34 15 May 20
Service today was great! Same day problem resolved at an affordable price. Great customer service with the schedulers, prompt service, and the technician Chase was great. Has a cool name as well. Thanks!
Clay Larroy
18:10 14 May 20
I have been with this company since 2012 and their service has always been friendly, polite, and professional. Recently I had to purchase a new system and they were able to install it within 3 days. I love the fact that Garrett was patient and answered all my questions so respectfully. The technicians that installed my system Andrew and Devon wore protective gear and explained what they were doing as they worked. And last but not least I want to thank Carolyn for all her help. You guys are the best of the best!
Victoria Linsley
19:13 11 May 20
Garrett represented the high quality I’ve come to expect from Grayson. Courteous, professional, and helpful, tell Pete he hired a great asset. Thanks for your hard work and integrity, to everyone at the office!
Layne S Perkins
14:09 09 May 20
Garrett Austin did a super job servicing our hvac system! We needed some things done to help it run more efficiently and Garrett explained everything including photos of the problem, and made sure he had permission to proceed. I highly recommend having a service agreement with Grayson Air Conditioning!
CM Vining
22:37 08 May 20
The techs did a great and professional job installing our new a/c unit. They picked up and cleaned after themselves. They were nice and polite and everything was setup and explained well. Thank you for a job well done
Cindy Hastings Andrews
21:06 03 May 20
A big Thank You to Grayson Air Conditioning! My air went out unexpectedly on Wednesday, Will Whiting was out within an hour. Unfortunately, I needed whole new system; our Carrier unit was now in its 15th year. Will was great in discussing all my options and offering solutions to my setup. Carolyn in the office assisted me with the setup and Tracy helped me very quickly go through the financing. Grayson was able to come out next morning on Thursday to do the replacement. Andrew did an amazing job with the install and helping me setup the mobile app option. All employees were very professional, had a full crew here and they were able to knock it out in one full day. Owner, Richard even stopped by to check on the progress and make sure we were happy. A/C in this area is a necessity and it's refreshing that Grayson does not take advantage of you in a tough situation. Highly recommend!
Martha Tierney
21:24 30 Apr 20
On the first seriously muggy day this Spring, the upstairs AC unit gave out. Within an hour of my call to Grayson, Chase Deakle arrived and found the cause of the failure of the fan on the outside unit. This old AC was back in operation with some minor repairs. Chase's competence, courtesy, efficiency and professionalism is very reassuring. Grayson Air Conditioning, Inc. is the Gold Standard. Thanks!
Cameron Mosley
22:18 27 Mar 20
I just had a new unit installed in addition to an older unit serviced, and I just want to point out that I will be sticking with Grayson for future business. Garret and David both installed the new unit with good time and consideration. I appreciate their work and look forward to doing business with Grayson again.
yvette jones
21:55 18 Feb 20
deborah beaty
17:07 30 Jan 20
We have a very old unit. Will was so very patient and knowledgeable about the problems we were having. He even answered my questions after hours! Super professional team!
Lynn Carroll
15:27 25 Jan 20
Friendly, prompt and excellent service!Highly recommend.👍👍👍
Tanya Hunt
17:10 23 Jan 20
I recommend Grayson Air for all AC/Heat needs. Will and Garrett visited me yesterday and were patient, thorough and very knowledgeable. I could tell they were more concerned with identifying the problem(s) and giving me honest solutions than getting out in under an hour. We will have a service agreement with them till the end of time. Thanks for being awesome!
Marsha Gottlieb
20:29 16 Jan 20
Great experience with this company! My sister called them for me after my local AC company had given me an outrageous quote after finding mold in my current AC system. Peter came out almost immediately and after reviewing and inspecting my 2 systems came up with a more reasonable plan and discussed it with me thoroughly and provided a written quote. He then contacted a company that will clean the vents for me. The technicians that came out the next day to make adjustments in my current system were excellent, keeping me informed of their progress and then reviewing all the work they had done, making sure I was aware of other potential costs and getting my upfront approval. They also cleaned up and left my home looking great after. I now have UV lights installed and have moved my annual service contract to this excellent company. There are still good, honest companies out there-or at least 1!Thank you Grayson!
Alan Hobbs
23:29 13 Jan 20
This is the kind of company I want to deal with. Very professional
judy walley
21:00 31 Dec 19
Will and Garrett, service techs,serviced my a/c today and were so professional, kind, and informative. I asked lots of questions, they answered them all,worked steadily & finished in a very reasonable time. Great job, men! Good price, too.
Eric Yance
22:39 12 Nov 19
Will just did our fall/winter check up. Did a superior job and coached my wife on the thermostat.
Marsha Anderson
20:02 07 Nov 19
Donald was pleasant, efficient and got the work done quickly - even offered to get our trashcan back inside. Send him back every time! Thompson Family

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